We're Hiring: Victim Service Worker (VSW) – Justice
Position: Victim Service Worker (VSW) – Justice
Classification: PP: Unique
Wage Grid: Grid Level 14, Step 1 — $42.47/hour
Hours: 21 hours per week
Position Start Date: Immediate
Application Deadline: Tuesday, October 6, 2026 at 11:59 pm
Reports to: Clinic and Access Coordinator
Location: Victoria, BC
Work Arrangement: This position requires in-person work, with some responsibilities that can be completed remotely. Technology is provided for remote work.
Union: This position requires BCGEU union membership.
Position Summary
The Victim Service Worker position is responsible for providing support and information to all women, Trans, Two-Spirit and Gender-Diverse survivors of sexualized violence.
This position seeks to increase survivors’ safety and reduce further risk of victimization through knowledge, empowerment and support in accessing and participating in the criminal justice system. The position participates with local law enforcement, Crown Counsel, courts and community-based organizations in coordinated, integrated community responses to sexualized violence.
Work hours fall primarily Monday to Friday, between 9 am and 5 pm, and may include some evening and weekend duties.
Job Responsibilities
Under the direction of the Manager of Direct Client Services, the Victim Service Worker:
Provides criminal justice system-related support to survivors of sexualized violence by:
Establishing a relationship of support and trust with the survivor.
Situating the survivor at the centre of decision-making processes about accessing services and involvement with criminal justice system responses.
Exploring the needs of the survivor in various areas, including medical care, counselling, government programs, criminal justice responses and community agencies, and assisting with understanding and accessing these options through information and referrals.
Supporting survivors to articulate questions and/or concerns about participating in the criminal justice system and access information in response to these issues.
Facilitating access to information about the status of police investigations, protective orders and outcomes of court processes.
Assisting survivors in the development and/or maintenance of safety plans, which may include protective orders.
Assisting survivors to develop strategies to maintain emotional regulation when making reports to police or participating in court or other criminal justice system processes.
Accompanying survivors to criminal justice system appointments, including police reporting/interviews, interviews with Crown Counsel, providing witness testimony in court and other criminal justice system-related processes, as requested by the survivor.
Actively building relationships with medical and criminal justice system partners, including Forensic Nurse Examiners, municipal police departments, RCMP and Military Police detachments, Crown Counsel, probation and parole offices and the Victim Safety Unit.
Coordinating services with VSAC victim service support workers and other Victim Services programs, criminal justice system responses and medical services to provide integrated services.
Providing telephone and walk-in support to survivors and their friends and family.
Provides information about the Crime Victim Assistance Program and similar compensatory programs by providing forms, facilitating communication when necessary and providing information about appeals processes.
Provides information about and general support to complete Victim Impact Statements for primary court proceedings and parole hearings.
Provides Access Line support, SART hospital accompaniments and immediate support to walk-in clients, as necessary.
Participates in the training of Sexual Assault Team (SART) volunteers and training provided to community partners.
Participates as a committee member of Team Victoria, including VSAC staff, Forensic Nurse Examiners, local police and RCMP, and Crown Counsel.
Maintains accurate records of all services provided and prepares monthly caseload summary reports, monthly statistical summaries and other reports as required.
Maintains a sound understanding of current community issues in order to appropriately identify and respond to the needs of survivors, staff and volunteers.
Monitors and remains current on all Victim Services policies and client services, new trends, legislation and court-related information.
Maintains awareness of current issues in the field of sexualized violence through reading, ongoing professional development, consultation and other activities.
Consults with the Direct Client Services Manager about services provided to survivors, the impact on the worker and critical incidents, such as child abuse reports, suicide assessments, breaches of confidentiality and unusual circumstances.
Participates as a team member in regular VSAC team meetings, case consultations and organizational training.
Develops effective links and communication with relevant community agencies.
Participates constructively as a member of the staff team, with the Direct Client Services Manager and the Centre as a whole.
Performs other related duties as required.
Provides training and mentorship to VSAC volunteers when required.
Qualifications
Education and Experience
The position requires:
Bachelor’s degree in criminology, counselling, social work or equivalent skills and knowledge gained from related experience and training.
Training and experience in the criminal justice system and victim service work.
Specialized training in supporting adult survivors of childhood sexual abuse and sexual assault.
Completion of provincial Victim Services training or Victim Service E-learning courses is an asset.
Criminal Records Check.
Job Skills and Abilities
The position requires:
Exceptional verbal and written communication skills.
Ability to work with a minimum of supervision and assess when consultation is needed.
Demonstrated ability to organize and prioritize work effectively.
Demonstrated ability to advocate for the rights of survivors of sexualized violence.
Ability to empower survivors to make their own decisions.
Ability to set clear boundaries concerning parameters of the supportive relationship.
Demonstrated ability to perform support skills for primary and secondary survivors of sexualized violence.
Ability to manage crisis or emergency situations.
Employment Equity
VSAC is committed to employment equity. As this is a bona fide position, we welcome all qualified women, Trans, Gender-Diverse and Two-Spirit people to apply.
We especially welcome applications from members of marginalized groups, Indigenous, Black, People of Colour, persons with disabilities, LGBQ+ persons, Two-Spirit, Trans and Gender-Diverse persons, and others with the skills and knowledge to engage productively with diverse communities.
How to Apply
This posting is open to both internal and external applicants.
Please submit your resume and cover letter to carissar@vsac.ca by Tuesday, October 6, 2026 at 11:59 pm.
Position start date: Immediate.
